How AI will embed into enterprises

As enterprises try to experiment, build, and scale for/with AI (including and especially with Gen AI), there are four clear areas where the impact is going to be:

1. People: While is it universally accepted that your workforce will “on average” become smarter using technology”, at the same time, two other things can be true as well. 1/ From an HBR article, “If one universal law regarding the adoption of new technologies existed, it would be this: People will use digital tools in ways you can’t fully anticipate or control.” And 2/ getting inspired from a famous source, Uncertainty principle, I extrapolate that “enterprises can’t determine with precision their velocity and momentum of AI adoption“. By enterprises I mean large companies with many functions or departments, and at least seven levels of hierarchy. At those levels of scale and complexity, it is hard to get precise information and metrics about AI usage, while simultaneously knowing whether it is useful or not.
   
   How do I use this information? Think of employees as users or customers. At every stage of AI enablement, talk to them. Ask questions. Understand what they can, should, and would do. Compare expected behaviors against motivations and incentives to anticipate true behaviors.
   
   Next up… Processes